Home » Help Help If you want to familiarize yourself with the platform and find answers to your questions, please read the material below, according to the sections that interest you. Account opening How do I open a trading account? To open a trading account as an individual, you need to have your identity document and a bank statement or… Which document can I use to prove my identity? If you are a Romanian citizen with domicile in Romania, you will need your identity card. If you are a… Which document can I use to prove my address? If you are a Romanian citizen with domicile and permanent residence in Romania, it is sufficient to provide your identity… What documents are required for proof of residence? Proof of residential address can be provided using one of the following documents: Permanent residence card or residence permit. Documents… What is MiFID? The European Markets and Financial Instruments Directive (“MiFID”) is the European legislation applicable starting with January 1, 2017 with a… Vezi 5 articole See 5 articles Transfers and Payments Into which Investimental bank accounts can I make a deposit? If you have a bank account opened with one of the banks where Investimental also holds current accounts for client-related… I want to fund my account, how do I do it? You can make deposits into Investimental bank accounts opened with the banks listed in the Account Funding Guide section. Details… I want to withdraw funds. How do I do that? Initiate a withdrawal request in the Portal, under the Funds menu, Withdrawals section (or directly from the trading platform), and… I want to transfer my portfolio from another broker to Investimental, how do I do it? Step 1: Notify your broker (intermediary) that you wish to transfer your portfolio to Investimental and request a Portfolio Statement.… I want to transfer financial instruments from the Central Depository to Investimental. How do I do that? Step 1: Download the Transfer Declaration and complete all fields. The declaration must be signed and uploaded together with proof… I want to transfer my portfolio from Investimental to another broker. How do I do that? Step 1: Download the Transfer Request from the Transfers section. Step 2: Complete all fields of the Request, sign it,… How long does it take for the money to reach the trading account? If you have made an intrabank transfer (from a bank where Investimental also holds accounts) or from an account opened… How long does it take for the funds to reach my bank account after I request a withdrawal? If the bank account you provided and registered with us is opened with the same bank where Investimental also holds… How do I transfer funds between my trading accounts? You can initiate a transfer between your trading accounts from the Funds menu, ‘Internal Transfers’ section in the Investimental Portal,… I want to add a new IBAN, how can I do that? With a single click on the “Add a new IBAN” button in the Portal > Funds > IBAN Codes, you… I want to delete an IBAN, how do I do it? With a single click on the “Delete” button in the Portal > Funds > IBAN Codes, you can deactivate a… Vezi 11 articole See 11 articles User account administration (Investimental and/or Arena XT) What does Single Sign-On (SSO) authentication mean, and how does it help me? Single Sign-On (SSO) allows you to log in directly from the Portal to Investimental BVB and Investimental Global if you’re… I want to change my password. How do I do it? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Password reset. Enter your current… I forgot my password. What should I do? To reset your password, go to the Login menu of the Investimental Portal and follow these steps: Click the Forgot… How do I enable two-factor authentication (2FA) via SMS? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Enable 2FA. Choose the 2FA… I no longer have access to the 2FA app. How can I sign in? If you no longer have access to the app that dynamically generates the two-factor authentication (2FA) access code, or you… What is my username for the Investimental Portal? When you registered on the Investimental website, you chose an email address (which you verified) and a password for login.… What is my Investimental username? It is the user account you can use to log in directly to the Investimental BVB and Investimental Global trading… What is my Investimental user account? It is the user account that allows you to log in directly to the Investimental BVB and Investimental Global trading… I didn’t receive the password reset email. What should I do? Please check the following: You have entered the correct email address used to access your trading account. The message may… How do I sign in using two-factor authentication (2FA)? If two-factor authentication (2FA) is enabled and you want to sign in to the Investimental Portal, in addition to your… I want to change the two-factor authentication (2FA) method, how do I do it? Log in to the Investimental Portal and follow the steps below: Select My Profile – Security – Activate 2FA. Choose… I want to enable biometric authentication for the Investimental mobile app, how do I do it? Log in to your trading account from the Investimental mobile application. Access the “hamburger” menu in the top-left corner. Tap… How can I increase the security of my trading account? Vigilance is always advisable. Although it will not reduce risks to zero, the following recommendations will be helpful: Do not… I don’t have access to my phone number anymore, what can I do? Your email address and phone number are identifying details associated with you as an Investimental client. We recommend changing them… I don’t have access to my email anymore, what can I do? The email address and phone number are your identification details as an Investimental client. We recommend changing them only if… How do I enable two-factor authentication (2FA) using an authenticator app? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Enable 2FA. Choose the 2FA authentication… Vezi 16 articole See 16 articles Trading How much does it cost to receive dividends? For the processing of corporate actions, including the collection of dividends, Investimental charges only the fees of the Central Depository.… How much does it cost to subscribe to a public offering? The commission for subscribing to public offerings (including squeeze-out or early redemption / redemption at maturity) is the trading commission,… Which instruments can I trade on the Bucharest Stock Exchange? You can trade any of the instruments admitted to trading on the Bucharest Stock Exchange. The complete list can be… What are the trading hours at the Bucharest Stock Exchange? The BVB trading hours and the trading calendar for the current year are available on this page. Vezi 4 articole See 4 articles Do you need help? You can access the chat or our contact form. Contact us Are you ready to invest? Start today, with just 100 lei. Create your Investimental account More than 70.000 Romanians trade at least one financial instrument.
How do I open a trading account? To open a trading account as an individual, you need to have your identity document and a bank statement or…
Which document can I use to prove my identity? If you are a Romanian citizen with domicile in Romania, you will need your identity card. If you are a…
Which document can I use to prove my address? If you are a Romanian citizen with domicile and permanent residence in Romania, it is sufficient to provide your identity…
What documents are required for proof of residence? Proof of residential address can be provided using one of the following documents: Permanent residence card or residence permit. Documents…
What is MiFID? The European Markets and Financial Instruments Directive (“MiFID”) is the European legislation applicable starting with January 1, 2017 with a…
Into which Investimental bank accounts can I make a deposit? If you have a bank account opened with one of the banks where Investimental also holds current accounts for client-related…
I want to fund my account, how do I do it? You can make deposits into Investimental bank accounts opened with the banks listed in the Account Funding Guide section. Details…
I want to withdraw funds. How do I do that? Initiate a withdrawal request in the Portal, under the Funds menu, Withdrawals section (or directly from the trading platform), and…
I want to transfer my portfolio from another broker to Investimental, how do I do it? Step 1: Notify your broker (intermediary) that you wish to transfer your portfolio to Investimental and request a Portfolio Statement.…
I want to transfer financial instruments from the Central Depository to Investimental. How do I do that? Step 1: Download the Transfer Declaration and complete all fields. The declaration must be signed and uploaded together with proof…
I want to transfer my portfolio from Investimental to another broker. How do I do that? Step 1: Download the Transfer Request from the Transfers section. Step 2: Complete all fields of the Request, sign it,…
How long does it take for the money to reach the trading account? If you have made an intrabank transfer (from a bank where Investimental also holds accounts) or from an account opened…
How long does it take for the funds to reach my bank account after I request a withdrawal? If the bank account you provided and registered with us is opened with the same bank where Investimental also holds…
How do I transfer funds between my trading accounts? You can initiate a transfer between your trading accounts from the Funds menu, ‘Internal Transfers’ section in the Investimental Portal,…
I want to add a new IBAN, how can I do that? With a single click on the “Add a new IBAN” button in the Portal > Funds > IBAN Codes, you…
I want to delete an IBAN, how do I do it? With a single click on the “Delete” button in the Portal > Funds > IBAN Codes, you can deactivate a…
What does Single Sign-On (SSO) authentication mean, and how does it help me? Single Sign-On (SSO) allows you to log in directly from the Portal to Investimental BVB and Investimental Global if you’re…
I want to change my password. How do I do it? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Password reset. Enter your current…
I forgot my password. What should I do? To reset your password, go to the Login menu of the Investimental Portal and follow these steps: Click the Forgot…
How do I enable two-factor authentication (2FA) via SMS? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Enable 2FA. Choose the 2FA…
I no longer have access to the 2FA app. How can I sign in? If you no longer have access to the app that dynamically generates the two-factor authentication (2FA) access code, or you…
What is my username for the Investimental Portal? When you registered on the Investimental website, you chose an email address (which you verified) and a password for login.…
What is my Investimental username? It is the user account you can use to log in directly to the Investimental BVB and Investimental Global trading…
What is my Investimental user account? It is the user account that allows you to log in directly to the Investimental BVB and Investimental Global trading…
I didn’t receive the password reset email. What should I do? Please check the following: You have entered the correct email address used to access your trading account. The message may…
How do I sign in using two-factor authentication (2FA)? If two-factor authentication (2FA) is enabled and you want to sign in to the Investimental Portal, in addition to your…
I want to change the two-factor authentication (2FA) method, how do I do it? Log in to the Investimental Portal and follow the steps below: Select My Profile – Security – Activate 2FA. Choose…
I want to enable biometric authentication for the Investimental mobile app, how do I do it? Log in to your trading account from the Investimental mobile application. Access the “hamburger” menu in the top-left corner. Tap…
How can I increase the security of my trading account? Vigilance is always advisable. Although it will not reduce risks to zero, the following recommendations will be helpful: Do not…
I don’t have access to my phone number anymore, what can I do? Your email address and phone number are identifying details associated with you as an Investimental client. We recommend changing them…
I don’t have access to my email anymore, what can I do? The email address and phone number are your identification details as an Investimental client. We recommend changing them only if…
How do I enable two-factor authentication (2FA) using an authenticator app? Go to the Investimental Portal and follow these steps: Select My Profile – Security – Enable 2FA. Choose the 2FA authentication…
How much does it cost to receive dividends? For the processing of corporate actions, including the collection of dividends, Investimental charges only the fees of the Central Depository.…
How much does it cost to subscribe to a public offering? The commission for subscribing to public offerings (including squeeze-out or early redemption / redemption at maturity) is the trading commission,…
Which instruments can I trade on the Bucharest Stock Exchange? You can trade any of the instruments admitted to trading on the Bucharest Stock Exchange. The complete list can be…
What are the trading hours at the Bucharest Stock Exchange? The BVB trading hours and the trading calendar for the current year are available on this page.
